Returns Policy

RETURNS

—-

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must have been delivered as defective/not as described, unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at returns@riffstreetwear.com

When your return is accepted, we’ll send you a return shipping label by email that you need to print out, put on the product and post.

As soon as we’ve received the faulty product the refund will be finalised.

If you have any further questions feel free to contact us at support@riffstreetwear.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

In the instance that the product doesn’t fit contact us at returns@riffstreetwear.com and we will promptly get a new size sent out as soon as the purchased product has been returned.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@riffstreetwear.com